Cencora's Zephyr Enterprise to Tricentis qTest Migration

Company Overview

Cencora is a global leader in pharmaceutical services, working to improve healthcare access and improving patient outcomes on a massive scale. They play a critical role in delivering life-saving medications and healthcare solutions to millions of people around the world. By managing the complex pharmaceutical supply chain, Cencora ensures that hospitals, pharmacies, and healthcare providers receive the medicines they need—when they need them. With a commitment to innovation and efficiency, Cencora continuously seeks ways to improve operations and enhance patient care, track medication shipments, increase verification of prescription accuracy, and to ensure strict compliance to healthcare regulations. 

Challenges

Cencora needed an enterprise test management solution to improve traceability and visibility. They made a decision to move from Zephyr Enterprise to qTest for better test management across 115 projects, including over 250,000 test assets and records. This migration had to be completed in just two months to meet key business goals and failure would result in compromising quality and reliability in their pharmaceutical systems. This delay would have impacted critical processes, such as inability to track medication shipments, limited verification of prescription accuracy, and no way of ensuring compliance with strict healthcare regulations.

The main technical challenges included:

• Keeping data integrity during the ETL process to avoid loss or corruption of important testing information ensuring historical accuracy and compliance.  
• Ensuring qTest was fully implemented and accessible before the Zephyr license expired, to prevent any disruption in testing activities. 
• Onboarding over 750 users into the new qTest environment with minimal intervention, involving the automated setup of user roles, permissions as well as SSO integration and performance validations. 
• Designing the migration process to run in parallel with ongoing testing activities, ensuring business continuity. 

Solution

To tackle these complex challenges, Merito leveraged its proprietary qTbot migration tool to transfer data quickly and accurately. This utility achieved a high-precision, low-risk transition between the two platforms but was also highly customizable allowing Cencora to prioritize mission-critical test assets to optimize historical data retention and enable optional data archival.

By leveraging qTbot’s automated capabilities, Merito delivered a flawless migration within the aggressive two-month timeline, empowering Cencora’s teams to immediately leverage qTest’s enhanced test management features. 

Results

Successful Data Migration – Over 250,000 testing records across 115 projects were moved within the two-month deadline, keeping all business initiatives on track.
User Enablement – More than 750 users were trained and onboarded with little disruption, thanks to pre-built training packages and strong organizational support. 

Improved Efficiency – With qTest in place, Cencora achieved enhanced test management, real-time reporting, and improved traceability, making QA workflows more efficient and supporting faster, more informed decision-making.

Accelerated Testing Cycles – Post-migration, Cencora achieved a 15% reduction in testing cycle times, driven by qTest’s advanced feature set, which enabled teams to execute test cases faster, identify defects earlier, and speed up software release timelines while maintaining strict compliance standards.

Customer Testimonial

"I want to extend my heartfelt appreciation for the excellent engagement during our qTest migration. The team was instrumental in guiding us to the finish line, demonstrating remarkable focus and dedication. A big THANK YOU for the unwavering commitment to making this happen despite the tight timeline and access-related challenges. Your efforts truly made a difference!" 

— QA Director, Engagement Sponsor, Cencora