Cencora's Zephyr Enterprise to Tricentis qTest Migration
Merito partnered with Cencora to successfully migrate their enterprise testing operations from Zephyr Enterprise to Tricentis qTest. This strategic transition streamlined test management processes, improved traceability across the SDLC, and enabled greater collaboration and efficiency for Cencora’s QA teams at scale providing realization of return on investment rapidly.
Company Overview
Cencora is a global leader in pharmaceutical services, working to improve healthcare access and improving patient outcomes on a massive scale. They play a critical role in delivering life-saving medications and healthcare solutions to millions of people around the world. By managing the complex pharmaceutical supply chain, Cencora ensures that hospitals, pharmacies, and healthcare providers receive the medicines they need—when they need them. With a commitment to innovation and efficiency, Cencora continuously seeks ways to improve operations and enhance patient care, track medication shipments, increase verification of prescription accuracy, and to ensure strict compliance to healthcare regulations.
Challenges
Cencora needed an enterprise test management solution to improve traceability and visibility. They made a decision to move from Zephyr Enterprise to qTest for better test management across 115 projects, including over 250,000 test assets and records. This migration had to be completed in just two months to meet key business goals and failure would result in compromising quality and reliability in their pharmaceutical systems. This delay would have impacted critical processes, such as inability to track medication shipments, limited verification of prescription accuracy, and no way of ensuring compliance with strict healthcare regulations.
The main technical challenges included:
- Keeping data integrity during the ETL process to avoid loss or corruption of important testing information ensuring historical accuracy and compliance.
- Ensuring qTest was fully implemented and accessible before the Zephyr license expired, to prevent any disruption in testing activities.
- Onboarding over 750 users into the new qTest environment with minimal intervention, involving the automated setup of user roles, permissions as well as SSO integration and performance validations.
- Designing the migration process to run in parallel with ongoing testing activities, ensuring business continuity.
Solution
To tackle these complex challenges, Merito leveraged its proprietary qTbot migration tool to transfer data quickly and accurately. This utility achieved a high-precision, low-risk transition between the two platforms but was also highly customizable allowing Cencora to prioritize mission-critical test assets to optimize historical data retention and enable optional data archival.
